Accessing Analytics
Go to Dashboard → Analytics in the sidebar.
Available Metrics
Usage Overview
Total Chats - Conversations created
Messages Sent - Individual interactions
Active Users - Users who logged in
Sessions - Total coaching sessions
Engagement
Average Session Length - Time spent per session
Questions per Session - Depth of conversations
Return Rate - Users who come back
Agent Usage
Which coaching agents are most popular
Distribution of usage across agents
Trends over time
Playbook Usage
Which playbooks are cited most
Coverage of your content
Gaps in playbook library
Filtering
Filter analytics by:
Date Range - Last 7 days, 30 days, custom
Team Member - Individual user activity
Agent - Specific coach usage
Exporting
Click "Export" to download analytics as CSV for:
Reporting to leadership
Deeper analysis
Tracking over time
What to Look For
Healthy Signs
✅ Consistent daily/weekly usage
✅ Multiple sessions per user
✅ Variety of agents used
✅ Playbook citations in responses
Warning Signs
⚠️ Declining usage over time
⚠️ Users not returning after onboarding
⚠️ Only one agent used (may need training)
⚠️ Low playbook engagement
Taking Action
Based on analytics:
Low adoption? - Schedule training sessions
Agent imbalance? - Highlight other agents
Missing playbooks? - Add content for gaps
Power users? - Get feedback for improvements